How do I know if my passage has shipped and is on its way?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier (USPS or FedEx) has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.
Please allow 2 to 3 business days from the time you place your order for its status to update.
How long will it take for my package to get to me?
The amount of time it will take for a package to reach its destination will depend on the type of shipping you choose at checkout. Before a package ships, it will also spend time being processed at our warehouse. Please consult the chart below for full timing information.
|TYPE OF SHIPPING||PROCESSING TIME||SHIPPING TIME|
|Flat Rate (domestic)||2-3 business days||5-10 business days|
|Express||1 business day||3-5 business days|
|International||2-3 business days||10-15 business days|
Do you ship internationally?
Frankie Collective is proud to service Frankie girls all over the world! Click here to see the full list of countries we ship to.
The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction.
It usually takes 6-10 business days to arrive in your country. However, in some instances, delivery may be delayed depending on your country's customs. Frankie Collective is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.
There's been a mix-up with the mail courier. My package was delivered to the wrong address/ says it has been delivered but has not been/ there hasn't been a tracking updated in a few days.
The first thing you should do is contact your courier service directly. Once the package leaves our warehouse we are no longer responsible for it and won't have any information to offer you. However, we are more than happy to help you open a claim if the courier service has lost your package.