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Contact us

Before contacting us please make sure you have checked all of our FAQ pages to see if your question can be answered on our website.

Afterward, if your inquiry has not been resolved and you need help from our team, make sure you have your order number on hand if you call, and include it in any emails you send. Your order number can be found in the confirmation email.

Phone

1-604-568-6410 (Monday through Friday 9:00AM - 5:00PM PST)

Email: 

ORDERS/SHIPPING

orders@frankiecollective.com

MARKETING/PROMOTIONS

info@frankiecollective.com

If nobody answers the phone we might be away from the warehouse, so call again in a little while or send us an email!

Our goal is to get back to everybody within 24 hours, but please have patience if it takes a little longer! Instagram DM's may have a longer response wait time, so for pressing issues please call or email.